Frequently Asked Questions
General Questions
Is Nash Campus Store closed for lunch?
No, Nash Campus Store is open during lunch hours.
When is the Nash campus Store open?
Fall/Spring/Summer Semester Hours:
Mon-Thurs: 8am-5pm
Fri: 8am-1pm
Extended Hours During Registrations
What if I am unable to come during operating hours?
Nash Campus Store understands that not every student has a schedule that allows them to come in during operating hours, so contact us and we will try hard to find a solution that works for your situation.
Will Nash Campus Store hold textbooks and/or general merchandise for me to purchase/pickup at a later date?
Unfortunately, Nash Campus Store cannot hold items for students unless they are paid for in advance. Have a special circumstance? Contact us and we will try and help as much as possible.
Can I pay over the phone or by email?
Nash Campus Store has several payment options available so it is always best to contact us to see what your options are. Credit card information should NEVER be sent by email, as this is not a secure method and will not be accepted for payments.
How can I get in touch with someone at Nash Campus Store when I call but no one answers the phone?
There are several options available when trying to contact Nash Campus Store. At busier times, such as the start of a new semester, it can sometimes be extremely difficult to answer the telephone and help students that are currently in the Campus Store.
Here are a few other options:
· You may leave a message if unable to contact by directly calling Nash Campus Store. A Nash Campus Store associate will return your call as soon as possible.
· You may email Nash Campus Store at campusstore@nashcc.edu and a Campus Store associate will respond back as soon as possible.
· You may call NCC’s main line at 252-443-4011 for general Campus Store questions.
Nash Campus Store’s first priority is our students at NCC, and we are dedicated to helping every student as soon as we can.
Textbooks (and other course materials)
How can I find out which textbooks and required materials I will need for my classes?
Textbook information for curriculum courses will be posted on the Nash Campus Store website when it becomes available to us.
Choose the Academic Term for which you need information for (Fall/Spring/Summer) and a list of all courses offered during that term will appear. Choose the desired course and all of the textbook information available will appear. If some courses do not show Used or Rentals as an available option then that is not available at that time for that course.
How can I find out how much my textbooks will cost?
This information is posted online as it becomes available. If you see that the textbook information has posted for particular term, but the price info has not posted yet, check back later, as Nash Campus Store is still working on that term’s price list.
Are there used copies of all textbooks?
No, there are not used copies of all textbooks. Some textbooks will only be available as a new copy for many different reasons. Also, used copies are the first to be sold, so they are available at a “first come, first serve basis”.
Can I order my textbooks online?
Yes, use the "Textbook Lookup" link for Online Ordering. Simply add the desired textbooks to your cart. Upon "Checkout", you will be asked for your payment information.
When can I buy my textbooks when paying with cash or credit card?
When paying with cash or credit card, you can purchase your textbooks as soon as we have them in stock for the term in which your class is offered.
When can I buy my textbooks when paying with Financial Aid?
When paying with Financial Aid you must wait until it is available to be used in the Campus Store before you are able to come by and purchase textbooks, etc. Check the “Information” tab on Nash Campus Store’s website for updated information as the upcoming semester approaches.
Online Ordering
Can I pay for my Online Order with my Financial Aid?
Yes, this is an available payment option for Online Ordering. Be sure to include your Student ID # or your order will not be able to be processed.
When can I pick up my Online Order?
Online orders are usually ready for pickup about an hour after you submit your order, during operational business hours. Once your Online Order has been processed, you should receive an email to the email address provided on your Online Order.
Where can I pick up my Online Order?
You may pick up your Online Order at the Campus Store.
Can I have an order shipped to me?
Yes, Online Orders can be shipped to you, but there is a flat shipping fee for this option. Electronic devices, such as laptops and tablets, cannot be purchased online, nor shipped to students. They must be purchased and picked up in-store.
How will I know if my Online Order is completed?
You should receive a confirmation email stating that your Online Order was successfully processed. In the event that something went wrong with your payment, Nash Campus Store will email you to let you know.
Financial Aid
What do I need to bring to pay with Financial Aid (Grants/Loans/Scholarships/Sponsors)?
Students paying with Financial Aid (Grants/Loans/Scholarships/Sponsors) MUST bring their Student ID Card (preferred) or a valid photo ID and have their Student ID #. Nash Campus Store cannot look up your Student ID # in the Campus Store. If you are not sure of your Student ID #, this information can be found on your Self-Service account.
Student ID cards are available at NCC Student Services in Building A. You may contact NCC Student Services at 252-451-8219 or studentservices@nashcc.edu.
Why does NCC say that I have a balance due at the Business Office for charges made at Nash Campus Store, when I paid using Financial Aid?
Students paying with Financial Aid in the Campus Store are responsible for all charges made, even if a student's Financial Aid funds are revoked, for any reason. All charges made in the Campus Store are turned over to NCC Business Office and are handled there going forward. You can contact NCC Business Office at 252-451-8288 or cashier@nashcc.edu.
Can I buy more than one electronic device, such as a laptop and/or tablet, when paying with Financial Aid?
There are purchasing restrictions when paying with Financial Aid. Please contact Nash Campus Store for the current semester’s purchasing limits.
What if my laptop and/or tablet is stolen and I want to purchase another using Financial Aid?
A police report must be provided, along with approval from NCC Business Office before another laptop/tablet can be purchased. Contact Nash Campus Store to see what your options are.
Why are my Financial Aid funds not available to use in the Campus Store when I already received my awards letter in the mail?
The Financial Aid Department can pull up your information to see what may be preventing your Financial Aid funds from posting in the Campus Store. Nash Campus Store cannot look that information up for students. You may contact the Financial Aid Department by calling 252-451-8404, or by emailing nashfinancialaid@nashcc.edu.
What can I buy in the Campus Store when paying with Financial Aid?
You can purchase anything in the Campus Store when paying with Grants/Loans. There may be purchasing limits per semester for restricted items. Students paying with Scholarships/Sponsors may have purchasing restrictions.
How can I check the current balance of my Financial Aid funds?
This information can be found on your Self-Service account, as well as checking with the Financial Aid Department.
Financial Aid Department:
252-451-8404
If you need help logging into your Self-Service account, please contact NCC Tech Support.
What happens if my Financial Aid is revoked and I’ve purchased things at Nash Campus Store with my Financial Aid funds?
Students are responsible for all charges made in the Campus Store, even if their Financial Aid funds are revoked. NCC Business Office will contact you if this happens.
Book Buyback
When can I sell my textbooks at Nash Campus Store?
Nash Campus Store does not currently offer Book Buyback on campus. You can use the Book Buyback link to check online buyback availability.
Uniform Orders
Do I have to prepay for my uniform order in advance?
Uniform orders require prepayment before the order can be placed. All uniform orders must be paid in full before the order can be picked up.
Can I return my uniform order for a refund if I do not need it?
Most uniform orders are nonrefundable, as they were ordered specifically for you.
Can I order additional items that were not included with my initial uniform order?
Contact us and Nash Campus Store can check to see if it is possible to order additional items for you. Some items can only be ordered in large quantities, so ordering 1 or 2 of a particular item may not be possible.
Can I order custom sizes, such as petite, plus, or tall sizes?
Contact Nash Campus Store and we will check.
Return Policy
What is Nash Campus Store’s Return Policy?
Most items must be returned within 2 weeks from the purchase date, in their original packaging (if any), with your original receipt. There are some exceptions/restrictions for select access codes, Continuing Ed. Course materials and electronics. Please click the following link for more information on Nash Campus Store’s Return Policy: Store Policy.
When making a return, will I receive cash as my refund?
When receiving a refund for a purchase that was paid by cash, it may be possible to receive cash as your refund. Some refund amounts may be too large for a cash refund, as the Campus Store does not keep large amounts of cash on hand. In this case, a check will be issued by NCC Business Office and mailed to the address on file.
If I originally paid with a credit card, will I need to bring the same credit card with me when making a return?
In most cases, the credit card used during the original purchase will be stored in our system and can be automatically used to issue refunds. There may be some situations that will require the physical card to be present.
If I paid with Financial Aid, how will I receive my refund for my return?
If Financial Aid is still available to use in the Campus Store, we will credit your Financial Aid account. Once Financial Aid is unavailable in the Campus Store, NCC Business Office will be informed of your refund amount and will issue a check refund that will be mailed to your address on file.
Can I return a set of opened headphones that I purchased at Nash Campus Store?
Unfortunately, any electronics that have been opened from their original packing cannot be returned and/or exchanged, even within the 2 week return period.
Can I return my laptop and/or tablet, either opened or unopened?
Unfortunately, Nash Campus Store cannot accept returns on laptops and/or tablets, even if they are unopened.
Can I return clothing that I purchased for a refund?
If you are still within the 2 week return period, you may return any non-clearance apparel item (clearance items have an orange sticker price), as long as they are in the same condition as when you originally purchased them, with your receipt.
Can I return an item that I originally bought on clearance?
Unfortunately, all clearance items are nonrefundable.
Can I get a refund for textbooks that I purchased that are still in the original packaging, even if it is after the 2 week return period?
Unfortunately, Nash Campus Store cannot accept any returns after the 2 week return period. Students must wait until Book Buyback, when they can have a chance to sell select textbooks. Textbooks that are still in the original unopened wrapping may hold a higher value.
Can I get a refund for textbooks that I purchased that are not in the original packaging, but I’m still within the 2 week return period?
Textbooks that are no longer sealed in their original wrapping may be returned within the 2 week return period, but must include all materials that came bundled together, with your receipt, and will be accessed a 10% restocking fee.
Can I return a textbook if I lost a part that came in the textbook bundle, such as an access code or informational insert, if I am still within the 2 week return period?
Unfortunately, returned textbook bundles must be returned with all of the pieces that were originally bundled together.
Can I get a refund if I bought a textbook and/or access code for a class that doesn’t start until later in the semester, after the 2 week return, because I ended up dropping the class before it started?
Contact us in such an event, to see what options you may have. Proof of the course start date and/or proof of a dropped course may be required.
Can I get a refund if I opened and/or used the access code?
Unfortunately, refunds cannot be given for any access codes that have been opened and/or revealed, as Nash Campus Store can no longer resell the access code to another student.
Can I get a refund if I drop my classes, but it’s after the 2 week return period?
Unfortunately, Nash Campus Store cannot accept returns after the 2 week return period. In the event that you dropped a course that started later in the semester, contact us to see what options you may have.
revised 1/28/26