Frequently Asked Questions


General Questions

 

Is Nash Campus Store closed for lunch?

No, Nash Campus Store is open during lunch hours.

 

Is Nash Campus Store closed during summer semesters?

No, Nash Campus Store is open during summer semesters, but Nash Campus Store does have different operating hours for summer semesters.

 

Summer Semester Hours:

Mon-Thurs: 8am-5pm

Fri: 8am-1pm

 

What if I am unable to come during operating hours?

Nash Campus Store understands that not every student has a schedule that allows them to come in during operating hours, so contact us and we will try hard to find a solution that works for your situation.

 

Will Nash Campus Store hold textbooks and/or general merchandise for me to purchase/pickup at a later date?

Unfortunately, Nash Campus Store cannot hold items for students unless they are paid for in advance. Have a special circumstance? Contact us and we will try and help as much as possible.

 

Can I pay over the phone or by email?

Nash Campus Store has several payment options available so it is always best to contact us to see what your options are. Credit card information should NEVER be sent by email, as this is not a secure method and will not be accepted for payments.

 

How can I get in touch with someone at Nash Campus Store when I call but no one answers the phone?

There are several options available when trying to contact Nash Campus Store. At busier times, such as the start of a new semester, it can sometimes be extremely difficult to answer the telephone and help students that are currently in the Campus Store.

 

Here are a few other options:

·        You may leave a message if unable to contact by directly calling Nash Campus Store. A Nash Campus Store associate will return your call as soon as possible.

·        You may email Nash Campus Store at campusstore@nashcc.edu and a Campus Store associate will respond back as soon as possible.

·        You may call NCC’s main line at 252-443-4011 for general Campus Store questions.

 

Nash Campus Store’s first priority is our students at NCC, and we are dedicated to helping every student as soon as we can.


 

Textbooks

 

How can I find out which textbooks I will need for my classes?

Textbook information for curriculum courses will be posted on the Nash Campus Store website when it becomes available to us.

 

Textbook Lookup:

Choose the Academic Term for which you need information for (Fall/Spring/Summer) and a list of all courses offered during that term will appear. Choose the desired course and all of the textbook information available will appear. If some courses do not show Used or Rentals as an available option then that is not available at that time for that course.

 

How can I find out how much my textbooks will cost?

This information is posted online as it becomes available. If you see that the textbook information has posted for particular term, but the price info has not posted yet, check back later, as Nash Campus Store is still working on that term’s price list.

 

Can I rent my textbooks?

Some textbooks may have the option to be rented instead of purchasing, but this is not an option for all textbooks. Available Rentals will appear as an option when choosing your textbooks. If purchasing on campus, simply ask a Nash Campus Store associate which textbooks are available as a Rental when checking out at the register.

 

Are there used copies of all textbooks?

No, there are not used copies of all textbooks. Some textbooks will only be available as a new copy for many different reasons. Also, used copies are the first to be sold, so they are available at a “first come, first serve basis”.

 

Can I order my textbooks online?

Yes, use the "Textbook Lookup" link for Online Ordering. Simply add the desired textbooks to your cart. Upon "Checkout", you will be asked for your payment information.

 

When can I buy my textbooks when paying with cash or credit card?

When paying with cash or credit card, you can purchase your textbooks as soon as we have them in stock for the term in which your class is offered. It is usually best to wait untill Book Buyback starts to help ensure that used copies will be available for purchase.

 

When can I buy my textbooks when paying with Financial Aid?

When paying with Financial Aid you must wait until it is available to be used in the Campus Store before you are able to come by and purchase textbooks, etc. Check the “Information” tab on Nash Campus Store’s website for updated information as the upcoming semester approaches.


 

Online Ordering

 

Can I pay for my Online Order with my Financial Aid?

Yes, this is an available payment option for Online Ordering. Be sure to include your Student ID # or your order will not be able to be processed.

 

When can I pick up my Online Order?

There are always specific Pickup location, dates, and times for Online Orders. This information should be given on the checkout messages and confirmation page when your order is placed.

 

Where can I pick up my Online Order?

During rush (busy time right before a term starts), Online Orders will usually have a specific pick –up location. This information should be given on the checkout messages and confirmation page when your order is placed. If your order is not picked up during the pickup dates provided, your order will be taken to the Campus Store and can be picked up there. Nash Campus Store is not responsible for Online Orders that have not been picked up after 30 days of the order date.

 

Can I have an order shipped to me?

Yes, Online Orders can be shipped to you, but there is a flat shipping fee for this option. Electronic devices, such as laptops and tablets, cannot be purchased online, nor shipped to students. They must be purchased and picked up in-store.

 

Can I rent my textbooks when ordering online?

Textbooks with the option to be rented will be indicated online. If renting, you must provide a credit card in case your rental is late and/or not returned. You can still pay for your rental with any method you choose.

 

How will I know if my Online Order is completed?

You should receive a confirmation email stating that your Online Order was successful. In the event that something went wrong with your payment, Nash Campus Store will email you to let you know.


 

Textbook Rentals

 

Can I pay for my textbook rental using Financial Aid?

Yes, but you must provide your Student ID #, as well as a credit card to keep on file, in case the textbook rental is turned in late and/or not returned.

 

Will my credit card be charged anything?

Your credit card will not be charged unless your textbook rental is turned late and/or not returned. After the rental return date, you may be charged for the full retail price of the textbook rented, less the original rental charge.

 

What happens if the textbook rental is turned late?

There is a grace period after the rental return date. If your textbook rental is returned to Nash Campus Store during the grace period, you will only be charged a late fee. If your textbook rental is turned in after the grace period, you may be charged the full retail price of the rented textbook, less the original rental charge.

 

What happens if the textbook rental is never turned in?

If your textbook rental is never turned in, the credit card left on file will be charged the full retail amount of the textbook, less the original rental charge.

 

Will I get any money back when I turn my textbook rental in?

No, textbook rentals are just that, a rental. There is no money given back to students for rented textbooks. In the case you turn in your textbook rental and you are given back money, please let Nash Campus Store know immediately, as your textbook rental may not have been returned properly, causing your rental to show up in Nash Campus Store’s system as not being turned in. This may cause your credit card on file to be charged as if the textbook rental was not returned.

 

What if I accidently sold my textbook rental to Nash Campus Store during Book Buyback?

If this happens, let Nash Campus Store know immediately. It is very important to let a Nash Campus Store associate know when turning in your textbook rental. Make sure to get a receipt confirming that your rental was turned back in, to ensure no additional fees are charged.

 

How will I remember to turn my textbook rental in on time?

Your rental due date will be printed on your receipt. Nash Campus Store always sends out at least three rental due date reminder emails to the email address provided at the time you rented your textbooks.

 

What if I lost my textbook rental?

Unfortunately, any student that lost their rentals will be responsible for paying the full retail price of the textbook rented.

 

What do I do if my textbook rental is damaged?

Contact us so that Nash Campus Store can see what the extent of damage is to the textbook rental. Water damage, missing pages, or badly torn pages/covers will require the student to pay the full retail price of the textbook rented.

 

What if I need to keep my textbook rental past the return date?

Contact Nash Campus Store to see what your options are, as we may be able to extend your rental, depending on the length of additional time needed. If you need your textbook rental for another semester, you will either need to rent the textbook again for an additional semester, or purchase the textbook, which may be able to be sold during Book Buyback.

 

Can I get a refund if I change my mind about renting a textbook?

Contact Nash Campus Store immediately if you change your mind and want to purchase your textbook rental instead of renting it. There is a grace period that will allow this as an option.

 

If I rent a textbook, can I write in it?

No, textbook rentals should not be written or highlighted in. This could cause the student to be charged an additional fee for damages. Textbook rentals should be returned in the same condition in which they were originally received.


 

Financial Aid

 

What do I need to bring to pay with Financial Aid (Grants/Loans/Scholarships/Sponsors)?

Students paying with Financial Aid (Grants/Loans/Scholarships/Sponsors) MUST bring their Student ID Card (preferred) or a valid photo ID and have their Student ID #. Nash Campus Store cannot look up your Student ID # in the Campus Store. If you are not sure of your Student ID #, this information can be found on your WebAdvisor account.


WebAdvisor

 

Student ID cards are available at NCC Student Enrollment Services in Building A. You may contant NCC Student Enrollment Services at 252-451-8477.

 

Why does NCC say that I have a balance due at the Business Office for charges made at Nash Campus Store, when I paid using Financial Aid?

Students paying with Financial Aid in the Campus Store are responsible for all charges made, even if a student happens to lose their Financial Aid funds, for any reason. All charges made in the Campus Store are turned over to NCC Business Office and are handled there going forward. You can contact NCC Business Office at 252-451-8288.

 

Can I buy more than one electronic device, such as a laptop and/or tablet, when paying with Financial Aid?

There are purchasing restrictions when paying with Financial Aid. Please contact Nash Campus Store for the current semester’s purchasing limits.

 

What if my laptop and/or tablet is stolen and I want to purchase another using Financial Aid?

A police report must be provided, along with approval from NCC Business Office before another laptop/tablet can be purchased. Contact Nash Campus Store to see what your options are.

 

Why are my Financial Aid funds not available to use in the Campus Store when I already received my awards letter in the mail?

The Financial Aid Department can pull up your information to see what may be preventing your Financial Aid funds from posting in the Campus Store. Nash Campus Store cannot look that information up for students. You may contact the Financial Aid Department by calling 252-451-8404, or by emailing nashfinancialaid@nashcc.edu.

 

What can I buy in the Campus Store when paying with Financial Aid?

You can purchase anything in the Campus Store when paying with Grants/Loans. There may be purchasing limits per semester for restricted items. Students paying with Scholarships/Sponsors may have purchasing restrictions.

 

How can I check the current balance of my Financial Aid funds?

This information can be found on your WebAdvisor account, as well as checking with the Financial Aid Department.

 

Financial Aid Department:

252-451-8404

nashfinancialaid@nashcc.edu

 

If you need help logging into your WebAdvisor account, please contact NCC Tech Support.

 

What happens if my Financial Aid is revoked and I’ve purchased things at Nash Campus Store with my Financial Aid funds?

Students are responsible for all charges made in the Campus Store, even if their Financial Aid funds are revoked. NCC Business Office will contact you if this happens.


 

Book Buyback

 

When can I sell my textbooks at Nash Campus Store?

You can sell your textbooks during the designated Book Buyback dates, which are always at the end of each semester. These dates will be posted online as the end of the semester approaches.

 

How does Book Buyback work?

Bring any textbooks that you do not want, along with your Student ID Card or a valid photo ID. Nash Campus Store will scan your textbooks at the time of your visit to see what their current value is and give you cash for them.

 

What if I have textbooks that are still sealed in the original plastic that they were sold in?

If the textbooks are being bought back during the current Book Buyback, sealed textbooks may hold more value than unwrapped textbooks, meaning you could get more cash back for them.

 

How can I find out which textbooks will be bought back during Book Buyback?

Unfortunately, Nash Campus Store cannot provide this information until you stop by and have your textbook(s) scanned.

 

How much money will I get for my textbooks?

This information is given at the time of your visit, when Nash Campus Store scans your textbooks.

 

Can someone else bring my textbooks if I’m unable to come during the current Book Buyback dates and sell my textbooks for me?

It is preferable that each student brings their own textbooks to be sold, but in the event that they are unable to make it during Book Buyback, someone else can bring in and sell your textbooks for you, but they must bring their valid photo ID, as well as your name and Student ID #.

 

Can I sell textbooks that I bought somewhere else?

You can bring any textbooks that you’d like and Nash Campus Store will scan them to check their current value during Book Buyback.

 

Why are some textbooks not bought back, even if I just purchased them at the beginning of the semester?

Nash Campus Store cannot guarantee that any textbooks will be bought by during Book Buyback. There are many different reasons why some textbooks are bought back, while others are not. Some departments may have chosen another textbook for their courses, some textbooks may have been updated to a newer edition,  while others require certain specifications in order to be bought back, like having unused access code or that need to be clear of any writing/highlighting.

 

Why did I get such a low amount back when selling my textbook during Book Buyback when I paid much more for it originally?

Textbooks values during Book Buyback are determined by many different factors. The textbooks may have been recently updated to a newer edition, or may need to have unused access codes sold along with them. When textbooks are originally sold as bundle that included an access code, the access code is usually the more expensive part of the bundle, not the actual textbook.

 

Can I sell a textbook during Book Buyback if it has writing or highlighting in it?

This just depends on the textbook conditions that are applicable at the time of Book Buyback. This information is given when the textbook is scanned in the Campus Store.

 

Can I sell a textbook during Book Buyback if it is damaged?

All textbooks bought back must be at least in a fair condition, meaning no missing pages, torn covers, or water damage.

 

Can I sell a textbook during Book Buyback that originally came with an access code, but used it for class?

Some textbooks can be bought back during Book Buyback that originally were purchased with access codes, while others may require the unused access code in order to be bought back. This information is given when the textbook is scanned in the Campus Store.

 

Can I sell a textbook during Book Buyback that originally came with an access code, but I didn’t use it?

Having an unused access code may increase the value of the textbook, if that textbook is being bought back during Book Buyback. Some access codes, even unused, may be outdated.

 

How do I know if I need to have an access code/DVD/CD/Insert with a textbook in order to sell it during Book Buyback?

If a textbook originally came with a DVD/CD/Insert when it was purchased, it is probably needed when trying to sell during Book Buyback. Access codes may be required. This information can be given when Nash Campus Store scans your textbooks.

 

Can I sell note packets or loose leaf course materials during Book Buyback?

Unfortunately, Nash Campus Store cannot accept these types of course materials during Book Buyback.

 

Can I sell Continuing Education Textbooks during Book Buyback?

Possibly, just bring them in and Nash Campus Store will scan them to check.

 

What should I do if I miss Book Buyback?

Unfortunately, you can only bring your textbooks in to be sold while Book Buyback is going on. If you miss the current Book Buyback, you must wait until the next Book Buyback takes place, which will be around the end of the following semester.


 

Uniform Orders

 

Do I have to prepay for my uniform order in advance?

Uniform orders require prepayment before the order can be placed. All uniform orders must be paid in full before the order can be picked up.

 

Can I return my uniform order for a refund if I do not need it?

Most uniform orders are nonrefundable, as they were ordered specifically for you.

 

Can I order additional items that were not included with my initial uniform order?

Contact us and Nash Campus Store can check to see if it is possible to order additional items for you. Some items can only be ordered in large quantities, so ordering 1 or 2 of a particular item may not be possible.

 

Can I order custom sizes, such as petite, plus, or tall sizes?

Contact Nash Campus Store and we will check.


 

Return Policy

 

What is Nash Campus Store’s Return Policy?

Most items must be returned within 2 weeks from the purchase date, in their original packaging (if any), with your original receipt. There are some exceptions/restrictions for select access codes, Continuing Ed. Course materials and electronics. Please click the following link for more information on Nash Campus Store’s Return Policy: Store Policy.

 

When making a return, will I receive cash as my refund?

When receiving a refund for a purchase that was paid by cash, it may be possible to receive cash as your refund. Some refund amounts may be too large for a cash refund, as the Campus Store does not keep large amounts of cash on hand. In this case, a check will be issued by NCC Business Office and mailed to the address on file.

 

If I originally paid with a credit card will I need to bring the same credit card with me when making a return?

Yes, the credit card used when making your purchase must be present to receive your refund, as the Campus Store will apply a credit to your credit card for the amount of your refund.

 

If I paid with Financial Aid how will I receive my refund for my return?

If Financial Aid is still available to use in the Campus Store we will credit your Financial Aid account. Once Financial Aid is unavailable in the Campus Store, NCC Business Office will be informed of your refund amount and will issue a check refund that will be mailed to your address on file.

 

Can I return a set of opened headphones that I purchased at Nash Campus Store?

Unfortunately, any electronics that have been opened from their original packing cannot be returned and/or exchanged, even within the 2 week return period.

 

Can I return my laptop and/or tablet, either opened or unopened?

Unfortunately, Nash Campus Store cannot accept returns on laptops and/or tablets, even if they are unopened.

 

Can I return clothing that I purchased for a refund?

If you are still within the 2 week return period, you may return any non-clearance apparel item, as long as they are in the same condition as when you originally purchased them, with your receipt.

 

Can I return an item that I originally bought on clearance?

Unfortunately, all clearance items are nonrefundable.

 

Can I get a refund for textbooks that I purchased that are still in the original packaging, even if it is after the 2 week return period?

Unfortunately, Nash Campus Store cannot accept any returns after the 2 week return period. Students must wait until Book Buyback, when they can have a chance to sell select textbooks. Textbooks that are still in the original unopened wrapping may hold a higher value.

 

Can I get a refund for textbooks that I purchased that are not in the original packaging, but I’m still within the two week return period?

Textbooks that are no longer sealed in their original wrapping may be returned within the 2 week return period, but must include all materials that came bundled together, with your receipt, and will be accessed a 10% restocking fee.

 

Can I return a textbook if I lost a part that came in the textbook bundle, such as an access code or informational insert, if I am still within the 2 week return period?

Unfortunately, returned textbook bundles must be returned with all of the pieces that were originally bundled together.

 

Can I get a refund if I bought a textbook and/or access code for a class that doesn’t start until later in the semester, after the two week return, because I ended up dropping the class before it started.

Contact us in such an event, to see what options you may have. Proof of the course start date and/or proof of a dropped course may be required.

 

Can I get a refund if I opened and/or used the access code?

Unfortunately, refunds cannot be given for any access codes that have been opened and/or used, as Nash Campus Store can no longer resell the access code to another student.

  

Can I get a refund if I drop my classes, but it’s after the 2 week return period?

Unfortunately, Nash Campus Store cannot accept returns after the 2 week return period. In the event that you dropped a course that started later in the semester, contact us to see what options you may have.